FAQ

FAQ

Shopping FAQ

 

1. If the login is a problem how to do?

Please follow the instructions below: 

Check your login details your login username is the email address you used to register. 

If you forget your password, select Forgot Password? "  Option on the login page. Fill in the information about the registration details and select Reset Password option.

Make sure your web browser to accept Cookie .

Our website may ongoing system maintenance. If so, please wait 30 minutes before trying again once.

If you still can not access your account, you can contact our customer service department and describe the problem. We'll assign a new password, you can change it after login.

 

If I order more orders, can I get a discount?

Yes, the more you buy the parts, the higher the discount. For example, if you buy 10 pieces you will get % discount. If you are interested in purchase more than 10 pieces we are happy to provide a quote for you. Please contact our sales department and provide the following information:

you are interested in products

The exact number of orders for each product

you want to schedule

bulk packaging of any special packaging, for example, without product box

Our sales department will respond to your offer. Please note that the larger the order, the more you will save on postage. For example, if your order quantity is 20 , the average freight rate per unit than you only buy a much cheaper.

 

3. If I want to add or remove a shopping cart of goods, how can I do?

Please log in to your account, then select the top right corner of the shopping cart page. You will be able to view all current shopping cart of goods. If you want to remove an item from the shopping cart, simply click on the item next to the delete button. If you want to change any number of individual projects, just in quantity Enter the amount you want to buy a new column.

 

Payments FAQ

 

1. What is PayPal ?

PayPal is a secure and reliable payment processing service that lets you shop online. By credit card ( Visa MasterCard the Discover and American Express ), debit card or electronic check (ie using your regular bank account) the purchase of goods, you can use PayPal We do not see your card number, because it is through PayPal 's secure server encryption. This limits the risk of unauthorized use and access.

 

2. After the payment, I can change the billing or shipping information it?

After an order, you should not change your billing or shipping address information. If you want to make changes, please contact our customer service

In the stage of order processing department noted your request as soon as possible. If you have not sent the package, we will be able to transport to the new address. However, if the package has been shipped, then the package will not be changed in transit shipping information.

 

3. How do I know if my payment has been received?

After payment is received, we will send you a notification email informing you order. You can also visit our store and log in to your customer account, check order status at any time. If we receive payment, order status will display being processed .

 

You provide an invoice?

Yes. After we receive the order and liquidation payment, the invoice will be sent to you via e-mail.

 

5. Can I use other payment method to pay for your order, such as credit card or offline payment?

We accept credit cards, PayPal and other payment method.

) credit card. 

Including Visa MasterCard JCB the Discover and Diners .

). PayPal. 

The most convenient way to pay.

). Debit card. 

Including Visa MasterCard Visa Electron .

 

6. Why do you ask me , " verify my payment?

For your protection, our payment verification team is processing your order, which is a standard procedure to ensure that all transactions on our website are authorized, your next purchase will be a priority.

 

Delivery FAQs

 

1. How do you change the shipping method?

After an order, you should not change the shipping method. However, you can still contact our customer service department. Do this as soon as possible in order processing stage. If you assume any difference in the freight generated, we may update mode of transport.

 

2. How do you change the delivery address?

Change the shipping address if you wish to placing an order, please contact our customer service department as soon as possible in order processing stage to indicate your requirements. If you have not sent the package, we will be able to transport to the new address. However, if the package has been shipped, then the package will not be changed in transit shipping information.

 

3. After an order When will I receive the item?

The duration depends on the shipping method and the destination country region. Delivery time varies depending on the mode of transport used varies. If the result of the war, floods, typhoons, storms, earthquakes, severe weather conditions or any other unforeseen circumstances resulting from or avoid the parcel could not be delivered on time, the delivery will be delayed. If such delays occur, we will solve the problem until the problem is.

 

4. Have you shipped to my country, freight is how much?

We ship worldwide. The exact shipping charges based on the weight of items and destination country vary in different regions. We will always recommend the most suitable for the customer's shipping weight in order to help save money. Our goal has always been fast and secure delivery of goods to customers.

 

5. Why certain items of freight so expensive?

Delivery costs depend on the selected shipping method, and the delivery time and the destination country region. For example, if a UPS and FedEx shipping is between 10 US dollars, our advice is to choose according to price and transit time options that best meet your individual needs.

 

6. The product price is include shipping?

Prices do not include shipping. Online ordering system will generate shipping quote your order.

 

7. how do I know if my items have been shipped?

When your item is sent, we will be your registered email address to send a notification e-mail. Tracking numbers are usually provided within a few days after sending, we will update the tracking information in your account.

 

8. How can I track an order?

Once we provide you with the order number, you can query an order by accessing the mall home page, enter the order number and order status information and logistics, shipping or delivery status related to the company's Web site to check online articles.

 

9. Why is my tracking number is invalid?

After sending tracking information is usually 2-3 working days after emergence. If you can not search tracking number after this period of time, there may be a variety of reasons. 

Shipping delivery has not been updated with the latest information on the website states ;  package tracking code is not correct ;  the parcel has been delivered long ago expired ;  Some shipping companies will remove the tracking code history.

We recommend that you contact our dedicated customer service department and provide your order number. We will represent you to contact the shipping company, if there is any further information, you will be updated.

 

10. If the tariff happened, who is responsible?

Customs is a government agency that oversees certain goods into the country. All cargo to and from locations to customs clearance. Buyers are responsible for customs clearance and payment of the relevant duties. We do not add taxes, VAT, customs duties or any other hidden charges. 

 

11. If my items are detained customs, who is responsible for clearance items?

If the items are detained by customs, the buyer is responsible for clearance items.

 

12. If my package was seized customs how to do?

If your item not get cleared from customs, please contact us. We will conduct further investigation on your behalf and transportation companies.

 

13. After the payment, how long can I place an order?

Our processing time is working days. This means that your product will usually issue working days.

 

Sale FAQ

 

1. How to cancel the order before and after the payment?

Before payment canceled 

If you do not pay for your order, you need to contact us to cancel the order. Match orders before receiving payment, we will not process the order. If your order is more than one week and not yet paid, you will not be able to send payment by reactivate it, because the price of a single commodity may have changed, as well as currency conversion and shipping. You need to use a new shopping cart to submit orders again.

 

After the withdrawal of payment orders

If you have already paid for an order and wish to cancel your order, please contact our customer service department as soon as possible.

If you are unsure of the problem associated with the order or if you want to change it, please contact our customer service department and when you decide to suspend the order. This will pause the packaging process when you make changes.

If you have already sent the parcel, then we will not be able to cancel or change the order.

Because if you add other products and wish to cancel existing orders, you do not need to cancel the entire order. Just contact the customer service department, we will process orders updated ;  the service is usually no extra charge.

In general, if your order at an early stage of processing stages, you can still change or cancel the order. You can request a refund or a credit card payment for future orders.

 

2. How do I return goods purchased?

Before any item returned to us, please read and follow the instructions below. Make sure that you understand our return policy and you meet all the conditions. The first step is to contact our service, please provide the following information to us:

1. The original order number

2. The reason for return

3. The photo clearly shows the problem of the project

4. Detailed request a replacement item: item number, name and color

5. your shipping address and phone number

 

Please note that without our prior consent, we can not process any returned items have been returned. All returned merchandise must have a RMA number. Once we agree to accept returned merchandise, make sure you use contains the order number or PayPal ID English comment, so we can find your order information. 

 

Return or RMA process only after receiving your item 30 start calendar days. We only accept the original state of the returned product.

 

3. Under what circumstances can exchange or return items?

We are proud of our quality and fit of clothing. All Women's Our sales have been designated as OSRM (other special control materials), once sold, except in the case of quality problems or wrong shipment can not be returned or replaced.

 

Quality issues:

If you find that there are significant shortcomings anything, it must be after receiving clothing 30 articles returned to us calendar days, conditions must be unwashed, without wear and all the original label affixed to the article. Although we carefully check all goods prior to shipment if there are obvious defects and damage, but the buyer's responsibility to check the product at the time of arrival of goods to ensure that products without any defects or problems. The goods were damaged or no label merchandise due to customer negligence will not be refunded.

 

Wrong shipment:

If the purchased product does not match with the ordered product, we will replace your product. For example, it is not the color you order (because your computer monitor caused by perceived differences in color will not be exchanged) or the item you received does not match the style of your order.

 

Please note:

All return and exchange of goods must be 30 returned calendar days. Only qualified products can be returned and replacement. We reserve the right to refuse and return any items worn, damaged, or remove a label replacement. If we receive the items have been worn, damaged, the label is removed, or considered unacceptable return and replacement, we reserve the right to you to return any non-compliant parts. All product packaging must be intact and not damaged in any way. 

 

4. Where do I return?

In contact our customer service department and reached the agreement, you will be able to send the item to us. After receiving the items, we will provide you with confirmation of RMA and to see the status of items. If they meet all relevant standards, we will refund your requirements ;  or, if you ask exchange, the replacement will be sent from our headquarters to you.

 

5. Refund

Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.